Privacy Policy
This Privacy Policy explains how 8abd collects, uses, stores, and protects the personal data of all users of the 8abd online gaming platform. By using 8abd, you agree to the practices described in this document.
Introduction
8abd ("the Platform", "we", "us", "our") is committed to protecting the privacy and personal data of every individual who accesses or uses the 8abd online gaming platform at https://8abd.app. This Privacy Policy ("Policy") sets out the types of personal data we collect, the purposes for which we process it, the parties with whom we may share it, the measures we take to keep it secure, and the rights you hold over your own data.
This Policy applies to all users of the 8abd Platform, regardless of the device or method of access used (mobile browser, desktop browser, or any app-based access). By registering an account or continuing to use the Platform after any update to this Policy is published, you acknowledge that you have read and understood this Policy and consent to the data practices described within it.
8abd's Privacy Policy is designed to be transparent and straightforward. We do not engage in the sale of personal data to advertisers or third-party marketing companies. All data we collect serves a specific operational, security, or compliance purpose, as described in detail in the sections below.
Our Privacy Commitments
These six commitments summarise how 8abd approaches data privacy. Full details of each are provided in the sections below.
All data transmitted between your device and 8abd is protected by SSL encryption, preventing interception in transit.
8abd never sells your personal data to third-party advertisers, data brokers, or marketing companies. Your information is not a product.
We collect only the personal data that is necessary to operate, secure, and improve the 8abd Platform. We do not collect data speculatively.
You may request deletion of your personal data at any time, subject to our legal retention obligations. Requests are processed within 30 days.
Every category of data we collect has a stated purpose. We do not process your data for purposes beyond what is described in this Policy.
Privacy questions or data requests can be submitted to [email protected] at any time. We aim to respond within 5 working days.
Section 1: Data We Collect
When you register an account on the 8abd Platform, we collect the following personal data that you provide to us directly:
- Your Bangladeshi mobile number, which serves as your primary login identifier and the channel through which we may send account notifications.
- Your date of birth, collected to verify that you meet the minimum age requirement of 21 years for use of the 8abd Platform.
- A username or display name chosen by you at registration, used to identify your account within the Platform.
- Additional KYC (Know Your Customer) identification documents such as a national identity card, passport, or driver's licence, which may be requested when you submit a withdrawal request or when 8abd's compliance procedures require identity verification.
When you make deposits, withdrawals, or place bets on the 8abd Platform, we collect the following transaction-related data:
- Payment method identifiers (for example, the last four digits of the bKash or Nagad account number used, or a masked wallet address for USDT transactions). 8abd does not store full payment account credentials.
- Deposit and withdrawal amounts, timestamps, reference numbers, and the status of each transaction (pending, completed, failed, reversed).
- Betting and gaming activity records, including bet amounts, game types, outcomes, and win/loss history, which are required for account management, dispute resolution, and regulatory compliance purposes.
- Bonus and promotion activity records, including which bonus offers were claimed, the wagering requirement status at each point in time, and whether applicable rollover conditions have been met.
When you access the 8abd Platform, our servers and analytics systems automatically collect certain technical data about your session. This data is collected to maintain Platform security, diagnose technical issues, and understand how the Platform is used in aggregate:
- IP address and approximate geolocation (country/city level only — 8abd does not track precise GPS coordinates). IP addresses are used for fraud detection and to identify access from blocked jurisdictions.
- Device type, operating system, browser type and version, screen resolution, and preferred language settings. This data helps 8abd optimise the Platform for the devices most commonly used by Bangladesh players.
- Session duration, pages visited within the Platform, features accessed, and interaction patterns. This aggregate behavioural data is used to improve the Platform experience and to identify potential security anomalies.
Section 2: How We Use Your Data
The table below maps each category of personal data we collect to the specific purpose for which it is used. 8abd does not use your personal data for any purpose not listed here without first obtaining your explicit consent.
| Data Category | Purpose of Use |
|---|---|
| Registration & Identity Data | Account creation, age verification (21+ requirement), KYC compliance, login authentication, and customer support identity confirmation. |
| Transaction & Financial Data | Processing deposits and withdrawals, settling bets, calculating and applying bonus wagering requirements, fraud prevention, and anti-money-laundering compliance. |
| Technical & Usage Data | Platform security monitoring, fraud and bot detection, performance optimisation, bug diagnosis, and aggregate product analytics to improve user experience. |
| Communication Data | Responding to customer support queries, sending transactional SMS or email notifications (deposit confirmations, withdrawal status updates), and delivering promotional communications where you have opted in. |
| KYC & Verification Documents | Identity verification for withdrawal processing, age confirmation, fraud investigation, and compliance with internal anti-money-laundering and responsible gaming procedures. |
Section 3: Legal Basis for Processing
8abd processes your personal data on one or more of the following legal bases, depending on the category of data and the purpose of processing:
- Contractual necessity: Processing that is required to perform the contract between you and 8abd — i.e., to provide you with the online gaming services you have registered to use, process your deposits and withdrawals, and settle your bets.
- Legitimate interests: Processing for the purposes of fraud prevention, Platform security, abuse detection, and aggregate analytics that improve the quality and safety of the Platform for all users, provided those interests are not overridden by your privacy rights.
- Legal obligation: Processing that is required by applicable law, including identity verification and record-keeping obligations arising from anti-money-laundering regulations and responsible gaming compliance requirements.
- Consent: Processing for optional purposes such as sending promotional communications, applying personalised bonus offers, or collecting feedback via surveys. You may withdraw consent for these optional processing activities at any time by contacting [email protected].
Section 4: Data Sharing & Disclosure
8abd shares personal data only with the following categories of third parties, and only to the extent necessary for the stated purpose. All third-party recipients of personal data are contractually bound to handle that data in accordance with applicable data protection standards:
- Payment processors (including bKash, Nagad, Rocket, Upay, and USDT gateway providers): We share transaction data necessary to process your deposit or withdrawal request. Payment processors receive only the minimum data required to execute the transaction.
- Game providers (including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and other certified providers): Game providers may receive a pseudonymous session token and bet-level data necessary to facilitate gameplay, settle wagers, and resolve disputes.
- Identity verification and KYC providers: When you submit a verification document, that document is processed by a certified identity verification provider operating under strict confidentiality obligations. 8abd does not store raw copies of your identification documents beyond the minimum retention period required by law.
- Law enforcement and regulatory authorities: 8abd may disclose personal data to law enforcement agencies, courts, or regulatory bodies when required to do so by a valid legal process, court order, or applicable law. 8abd will, where legally permitted, notify you of any such disclosure.
Section 5: Cookies & Tracking Technologies
The 8abd Platform uses cookies and similar local storage technologies to maintain your session state, remember your login preferences, and collect aggregate usage statistics. Cookies are small text files stored on your device by your browser when you visit the Platform. They do not contain personally identifiable information in isolation but may be combined with other data we hold to identify your account session.
You may configure your browser to block or delete cookies at any time. However, please note that disabling essential session cookies will prevent you from logging in to your 8abd account or using core Platform features. Non-essential analytics cookies may be disabled without affecting your ability to use the Platform.
- Essential cookies: Required for login session management, security token validation, and maintaining your account state across page navigations. These cannot be disabled without breaking core Platform functionality.
- Analytics cookies: Used to collect anonymised aggregate data about how users navigate the Platform, which pages are most visited, and where technical errors occur. This data helps 8abd identify improvements. No personally identifiable information is included in analytics data.
- Preference cookies: Store your UI preferences such as language selection and display settings to personalise your Platform experience across sessions. These are functional but non-essential and may be disabled without loss of core functionality.
Section 6: Data Retention
8abd retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or for as long as is required by applicable law or regulatory obligation. The following retention periods apply as a general guide: account registration data and KYC documents are retained for the duration of the account and for a minimum of five years following account closure, in accordance with standard anti-money-laundering record-keeping requirements. Transaction and financial data is retained for a minimum of five years from the date of each transaction.
Technical and usage data (including IP logs and session records) is retained for a maximum of 12 months from the date of collection, after which it is aggregated and anonymised or permanently deleted. Personal data processed on the basis of your consent (such as marketing preferences) is retained only for as long as your consent remains active. Once consent is withdrawn, the relevant data is deleted within 30 days.
Section 7: Data Security
8abd implements a layered approach to data security. All data transmitted between your device and the 8abd Platform is encrypted using SSL (Secure Socket Layer) technology. Our servers are protected by industry-standard firewalls, intrusion detection systems, and access controls that restrict data access to authorised personnel only. All staff with access to personal data are subject to confidentiality obligations and receive regular data protection training.
While 8abd takes all reasonable and technically practicable measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction, no data transmission over the internet or data storage system can be guaranteed to be 100% secure. In the event of a data security incident that is likely to result in a high risk to your rights and freedoms, 8abd will notify affected users without undue delay.
Section 8: Your Data Rights
Subject to applicable law and the legitimate operational and compliance needs of 8abd, you hold the following rights over your personal data. To exercise any of these rights, contact 8abd at [email protected] with your registered mobile number and a description of your request:
- Right of access: You may request a copy of all personal data that 8abd holds about you, together with information about the purposes for which it is processed and the parties with whom it has been shared.
- Right to rectification: If any of the personal data we hold about you is inaccurate or incomplete, you may request that it be corrected or supplemented. This right is particularly relevant to registration data such as your date of birth or contact details.
- Right to erasure: You may request the deletion of your personal data. 8abd will honour erasure requests to the maximum extent permitted by law. Please note that certain data categories (particularly financial transaction records) must be retained for a minimum statutory period and cannot be deleted on request during that retention window.
- Right to restrict processing: You may request that 8abd restrict the processing of your personal data in circumstances where, for example, you contest the accuracy of the data or believe that our processing is unlawful.
- Right to data portability: For data that you have provided to us on the basis of consent or contract, you may request that we provide it to you in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
- Right to object: You may object at any time to processing of your personal data for direct marketing purposes. Where processing is based on 8abd's legitimate interests, you may also object on grounds relating to your particular situation.
Section 9: Third-Party Links
The 8abd Platform may contain references to third-party game providers, payment partners, and service tools. Each of these third parties operates under its own privacy policy, which may differ materially from this Policy. 8abd is not responsible for the data practices of third-party services. When you interact with a third-party service provider's interface (for example, a bKash payment gateway page or a live casino game interface served by Evolution Gaming), you are subject to that provider's privacy policy for data collected within their own environment. We encourage you to review the privacy policies of any third-party provider whose services you access through the 8abd Platform.
Section 10: Minors & Age Restriction
The 8abd Platform is strictly for adults aged 21 years and over. 8abd does not knowingly collect or process personal data from individuals under the age of 21. If it comes to our attention that personal data has been collected from a person who is under 21 years of age, we will take immediate steps to delete that data and to close the associated account. If you are a parent or guardian and believe that a minor has registered on the 8abd Platform using false age information, please contact [email protected] immediately so that we can investigate and take appropriate action.
Section 11: International Data Transfers
The 8abd Platform is primarily operated for the Bangladesh market and the majority of data processing takes place within infrastructure serving that market. However, some third-party service providers whose tools are integrated into the Platform (including game providers and cloud hosting infrastructure) may process data on servers located outside Bangladesh. Where such transfers occur, 8abd ensures through contractual arrangements with those providers that your personal data receives a standard of protection that is equivalent to the protections described in this Policy.
8abd does not transfer personal data internationally for marketing or commercial purposes. All international transfers that do occur are strictly limited to the minimum data necessary to provide the specific service that requires the transfer (for example, streaming a live casino game from a provider's server). You may request further information about the safeguards in place for any international data transfers by contacting [email protected].
Section 12: Changes to This Policy
8abd may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the services we offer. When we make material changes, we will update the "Last Updated" date at the top of this page. Where a change is significant, we may also notify you directly via the mobile number registered to your account. We encourage you to review this Policy periodically to remain informed about how we are protecting your personal data.
Your continued use of the 8abd Platform following publication of an updated Privacy Policy constitutes your acceptance of the updated Policy. If you do not agree with any changes to this Policy, you must stop using the Platform and may request account closure by contacting [email protected].
Contact 8abd
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to make a complaint about how 8abd has handled your personal data, please contact our support team. All privacy-related queries are handled with care and will be responded to within 5 business days.
You can reach us at: [email protected]
Please include your registered mobile number and the nature of your query in all privacy-related emails so that we can route your request to the appropriate team member as quickly as possible.
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